Agressive attitude of owner
Recenze hotelu Penzion Relax Martina (Česko - Jihočeský kraj - České Budějovice)
| Hodnocení: | |
|---|---|
| Autor: | David |
| Vloženo: | 4. 7. 2023 |
| Pobyt: | červenec 2023 |
| Přečteno: | 13x |
| Recenze se líbila: | 98 čtenářům |
| Fotografie: | 0 |
| Videa: | 0 |
| Komentáře: | 1 |
I have to strictly don't recommend accommodation in this penzion. To be honest, this was the worsenest experience about accomodation in my live ever.
We spent two nights in this pension with my wife and daughter (under 2 years). The reservation was made by our friend in two separate steps so the reservation (via booking) was of two diferent room. We accept responsivity for these mistake.
Ubytování
Nice rooms, old equipment.
Strava a stravování
rich and tasty breakfast
Vybavení, služby a personál hotelu
The communication with owner was very hard. At first, my friend tried to communicate merging orders or change of room. Without success. My friend's wedding was the reason of accommodation so I tried comunicate with mr. Kafroň on my own. I asked him for, if he can declare we will alowed to change the rooms in one step. The reaction of mr. Kafroň was very arogant and rude, there was real possibility of our check-out in 10 a.m. and check-in in other room in 2 p.m. On the other hand I understand the conditions, but on the other hand I hoped friendly attitude and polite behavior.
Durring the first check in, mr. Kafroň was very rude, didn't answer greeting and try to claim extra-money because of our infant. He exactly said, that information on booking.com "does not apply" and he wants to pay more. I had to listed the connditions of reservation (booking.com), where is listed, that baby under 2 years is free. And I had to argued, that these conditions are binding.
After next call of my friend, we were allowed to change rooms sequentially as we were asking for at first. I have to mention, that my friend added some disturbing connotations:
after he had made the reservations, the owner tried to bill more money and allegedly threatened him, that he will charge extra money "because he knows my freinds' card"
Okolí hotelu
fine
Celkový dojem
rest of our accommodation was without more experiences but in unopleasent atmosphere
I am sad, that our experiences aren't rare. The problem with owner's attitude and behavior are the most frequent complains.
| Tento hotel nedoporučuji | doporučuje 8 z 16 recenzentů |
Tato recenze je osobním názorem jejího autora a server Recenze.cz ani jeho provozovatel nenese žádnou odpovědnost za její obsah či pravdivost.
Richard: Reakce na lživou recenzí - 4. 8. 2023 18:24
if you want to write a review, write the truth and not a bunch of lies. We have already commented on your review on booking coom and we are really thinking of passing the matter on to a lawyer reagovat